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Terms and Conditions
Thank you for using bvario.com (hereinafter referred to as “this website”). Please read the bvario.com Terms of Use (hereinafter referred to as “these rules”) carefully before using.
Chapter 1 About these Terms
Chapter 2 Account Registration
Chapter 3 Purchase
Chapter 4 Payment
Chapter 5 Delivery
Chapter 6 Return and Exchange
Chapter 7 Information
Chapter 8 Prohibited Actions
Chapter 9 Warranty and Scope of Liability
Chapter 10 System Guide
Chapter 11 General Terms
Chapter 1 About these Terms
Article 1 Scope
These terms and conditions apply to the purchase of products handled by this website operated by BVARIO LTD. (hereinafter referred to as “our company”), providing information about our products, events, stores, etc., and in addition, when using the services provided by the application “BVARIO Official Application” (hereinafter referred to as the “Application”) provided by BVARIO (hereinafter collectively referred to as the “Service”), the Company, customers and the Company may apply to all transactions.
Article 2 Modification of Terms
1. In the event of a change to the content of this Service or for other reasonable reasons, the conditions stipulated in these Terms may be modified in whole or in part by publishing them publicly on this Website or in this Application or by other reasonable means (hereinafter referred to as “publication, etc.”).
2. In the event of a change to these Terms in accordance with the provisions of the preceding paragraph, the modified Terms shall apply to purchases of goods on this Website and use of this Service after the effective date specified in the preceding paragraph when the Terms are published, etc.
Chapter 2 Account Registration
Article 3 Registration Procedure
1. “Member” means a customer who enters the necessary information and completes the registration procedure on our Member Registration Page.
2. In order to use the following services on this Website, you must agree to these Terms and register as a member.
(1) Purchase products on the online store on this Website or in this Application (hereinafter referred to as “our online store”)
(2) Receive information from the Company
(3) Use the visit reservation service of our store
3. The registration procedure must be completed by the customer who wishes to register as a member on the Member Registration Page
4. If you are a minor, you may not apply for membership registration unless you have obtained the consent of a legal representative such as a parent or guardian (including consent to these Terms). If a customer who is a minor when agreeing to these Terms purchases products on our online store or otherwise uses the Service after reaching the age of majority, the customer’s behavior while a minor will be deemed to have been confirmed as such use behavior.
5. When registering for membership, you must register your address. Please note that only members with addresses in Japan can purchase products on our online store.
6. After a customer applies for membership registration, the customer’s membership registration procedure is completed when the Company sends the customer a “registration completion email”.
7. Customers who have cancelled their membership registration in the past cannot re-register.
8. After completing the membership registration procedure, the Company will provide the member with a digital membership card (hereinafter referred to as the “Online Membership Card”) containing the membership number and service membership barcode on the “My Page” of the website and application. ) To be issued. The Online Membership Card, Membership ID and Membership Barcode can only be used by the registered member and cannot be transferred or lent to a third party other than the member.
Article 4 Changes to Registration Information
In order to avoid misdelivery and other possible adverse effects on customers, if the customer’s registered information such as name and address is changed, it is necessary to promptly change the registration content in the “My Page” of this website and this application.
Article 5 Member Benefits
1. Priority Guide for Various Information
We will give priority to member customers over general customers in sending direct mail, information and other communications.
2. Points
(1) When a customer purchases a product on our online store or when a customer purchases a product at one of our point-eligible stores with an online membership card, we will calculate bonus points based on the granting rate specified in item (2). Please note that points cannot be added to a point-eligible store even if you present your online membership card after purchase.
Points eligible stores are here
(2) Points are awarded at 3% of the purchase price excluding consumption tax, with some exceptions. However, the point awarding rate may be changed without prior notice.
(3) Points for purchases on our online store will be awarded 5 days after the product is shipped.
(4) Points for purchases made at eligible stores will be awarded promptly after payment is completed.
3. Points discount
(1) Members can use the points awarded by the Company at the time of purchase at our online store or eligible stores to enjoy discounts on the total price of the products you purchased, in units of 100 points (1 point = 1 US dollar).
(2) Points will be deducted from the accumulated points based on the time of use in the previous period.
4. Points expiration
Points are valid for one year from the date of the last purchase at our online store or eligible stores (the validity period of all points will be extended based on the last points awarded). If the customer does not use the points within the validity period, all remaining points will automatically expire and cannot be used. Please note that we cannot accept any point restoration regardless of the number of points.
5. Others
(1) Shipping costs, modification costs, box fees, products specified by our company, etc. cannot be awarded points.
(2) In addition to cash, payment methods such as credit cards and gift certificates are also eligible for points.
(3) Accumulated points cannot be redeemed.
(4) Accumulated points cannot be transferred or loaned to a third party.
(5) If a customer returns or cancels a product after points have been awarded, the points awarded for the purchase will be cancelled after the procedure is completed.
(6) If a customer loses membership due to withdrawal or cancellation of membership, the points earned will also be invalid.
Article 6 Suspension of Use of the Service and Cancellation of Membership
The Company may suspend a customer’s use of the Service or cancel a customer’s membership without prior notice if any of the following circumstances occur.
(1) If your registration details are proven to be false
(2) If you discover that your membership has been cancelled in the past
(3) If an act that falls under Article 16, Paragraph 4 is recognized
(4) If an act that falls under any of the items in Article 22 (hereinafter referred to as “Prohibited Acts”) has been committed or if a Prohibited Act has been committed in the past
(5) Delay in payment or other breach of contract related to the Service
(6) In addition, if the Company deems the customer unsuitable for the Service
Article 7 Withdrawal Procedures
The customer may withdraw from the Service at any time through the procedures specified by the Company. The customer will lose membership when our company receives the customer’s withdrawal application.
Chapter 3 Purchase
Article 8 Prerequisites
1. Regarding the products sold on this website (including our online store), there may be differences in color, shape, detailed specifications, and materials due to the characteristics or settings of the computer monitor used by the customer and other technical limitations. There are differences in feel, etc. between the actual product and the image on the monitor. Please note.
2. The order limit for our online store is US$5,000 (including tax) per transaction.
3. The inventory quantity of the goods is limited. Please understand that there may be out of stock.
Article 9 Confirmation of order and establishment of sales contract
1. At the end of the purchase procedure of our online store, if the customer clicks the “Confirm Order” button and the customer’s order reaches our company and is processed, we will automatically send you an order confirmation email. Sending the email constitutes the customer’s application to purchase the product.
2. After the application in the previous item, once the preparations for sending the goods to the delivery address specified by the customer are completed, the company will send a “Goods Delivery Notice”. At this point, the order is finalized, the customer’s application has been accepted, and the sales contract between the customer and the Company is established.
3. Due to the system of our online mall, even if you put the desired product in the “Shopping Bag”, the product will not be guaranteed until the purchase procedure of the previous paragraph is completed. Since multiple customers can put the same product in the “Shopping Bag” at the same time, if another customer completes the purchase procedure before the customer completes the purchase procedure, the product will be out of stock. Please note.
Article 10 Cancellation of Order
1. After the order described in the first paragraph of the previous article is placed, if you want to cancel the order or change the order content for any reason, please contact the “Online Mall Inquiry Office” immediately.
2. After the goods specified in Article 13, paragraph 1 are shipped, the order cancellation or change of order content due to customer reasons will not be accepted.
3. Orders for discounted products cannot be canceled.
4. If the customer’s order falls into any of the following, The Company will notify the customer by email and cancel the order (if part of the order of the same customer falls into any of the following, the entire order).
(1) When the customer’s login information is incorrect or cannot be confirmed due to garbled characters, incorrect expressions or other reasons
(2) Your order is an order for automatic purchase using a computer program (so-called automatic purchase tool or automatic purchase robot) or is determined to be a possible order
(3) When the customer’s order is determined to be an illegal use of credit card or there is a possibility of such use
(4) When the Company believes that the customer’s order is an act of using the Service for commercial purposes such as bulk purchase of goods
(5) When delivery cannot be made to the address specified by the customer
Chapter 4 Payment
Article 11 Price and Shipping
1. The price of products sold in the online mall is the US dollar amount (tax included) displayed at the time of purchase, excluding shipping costs.
2. A shipping fee of US$5 (tax included) or JPY 660 (tax included) is charged for each order. However, if the total amount of goods in a single order exceeds US$78 (tax included) or JPY 11,000 (tax included), the shipping costs related to the order shall be borne by the Company.
Article 12 Payment Methods
1. You can pay for products ordered from our online store by credit card (excluding cards issued overseas), Amazon Pay (payment method using your Amazon account), or PayPal (payment method using your PayPal account).
2. When paying by credit card, you can only use one of the following credit cards: JCB ®, Visa ®, MasterCard ®, American Express ®, or Dainers Club ®. In addition, only credit cards in the customer’s name are accepted.
3. In the case of credit card payment, the “usage details” of each credit card company is the receipt. Please understand that we do not issue separate invoices.
4. On the day of the launch of new products or other occasions when you plan to visit this website, some payment methods may be restricted in order to reduce the burden on the server and provide this service smoothly. Please understand in advance.
5. When you use the same credit card to make purchases repeatedly within a short period of time, the use of the credit card may be temporarily restricted. Please understand in advance.
Chapter 5 Delivery
Article 13 Delivery
1. After the company confirms the order, the product will be shipped within about 1 week in general, and will be delivered to the delivery address specified when you placed the order about 1 week to 10 days after the order.
2. Please contact customer service before placing an order to confirm whether the address can be delivered.
3. You can specify a delivery date of 7 to 15 days after the order date. However, depending on your area, it may not be possible to deliver on the specified date and time. In addition, there are cases where natural disasters, bad weather, traffic conditions, etc. may cause delays. Please understand in advance.
4. Before the product is manufactured or packaged, we will try our best to deliver the product to the customer at a level that meets our company’s standards within the scope of our company’s participation, but after delivery, we cannot guarantee that the product will not be damaged, damaged or lost during delivery, or stolen, so please understand in advance.
Article 14 Long-term absence or refusal to accept or other non-delivery
1. In the cases specified in the following items, if the product is returned to our company due to other reasons attributable to the customer and the delivery is not completed, the order will be deemed to be withdrawn by the customer.
(1) Refusal to accept the product due to the customer’s reasons
(2) If the customer has not received the product after the delivery company’s goods storage period (approximately 7 days from the delivery date) has passed
2. In the case of the previous item, we will not accept the return of the product unless you bear the round-trip delivery and handling fees. In addition, please understand that your order may be rejected in the future.
Chapter 6 Returns and Exchanges
Article 15 Returns or exchanges due to poor product quality or improper delivery
1. If you receive a defective product or a product different from your order, please contact the “Online Mall Information Desk” as soon as possible and send it to the “Our Product Return Address Service Desk” by cash on delivery. Or let us know whether you would like to pick up the item. Once the product is confirmed to be defective or delivered incorrectly, we will promptly return or exchange the product according to the customer’s choice. However, if you do not contact us within 30 days after the arrival of the product, or if the circumstances specified in Article 17, Paragraph 1, apply (except for the circumstances specified in Paragraph 4), we will accept returns and exchanges. Understand that this may not be possible.
2. In the case of returns according to the previous paragraph, the price of the corresponding product (including consumption tax and shipping costs (if any)) will be refunded.
3. In the case of replacement according to Paragraph 1, we will promptly deliver the replacement product to the delivery address you specify after receiving the contact you wish to replace. However, there are cases where the replacement product is out of stock. In that case, the price of the corresponding product (including consumption tax and shipping costs (if any)) will be refunded as in the previous paragraph.
Article 16 Returns and exchanges based on customer circumstances
1. In addition to the first paragraph of the previous article, for returns and exchanges due to customer convenience, customers must contact the “Online Mall Information Desk” within 1 week after receiving the product and within 2 days from the date of contact. We will only accept returns if the product is shipped to the “Company’s Product Return Counter” within one week (except for the circumstances specified in the first paragraph of Article 17). Please note that in this case, the shipping costs will be borne by the customer. If we do not contact you in advance or the deadline has passed, we will ship the product to you again. If you refuse to accept the product, it will be deemed that you have waived your ownership and other rights to the product, and you may dispose of the product by scrapping or other means. The Company shall not be liable for damages, compensation, indemnity or any other liability caused by such disposal unless the result is caused by the Company’s intentional or gross negligence.
2. When returning the product in accordance with the provisions of the preceding paragraph, the price of the applicable product (including consumption tax but excluding shipping costs) shall be refunded immediately after the customer sends the applicable product to the “Company’s Product Return Counter”. ) will be refunded.
3. Regardless of the provisions of item 1, for discounted products, returns and exchanges due to customer reasons are not accepted. Please understand in advance.
4. If there are multiple returns or cancellations due to customer convenience, the Company may refuse subsequent orders if the Company reasonably determines that the customer has no intention to purchase from the Company’s online mall.
5.Fragrance products cannot be returned or exchanged due to customer convenience. Please note.
Article 17 Exceptions to Returns and Exchanges
1. Notwithstanding the provisions of the preceding two articles, products that fall under any of the following items cannot be returned or exchanged on this website. Please understand this in advance.
(1) Products that have been worn or have traces of such products
(2) Products that have been stained or damaged while in the customer’s possession
(3) Products that have been processed at the customer’s location (such as hem modifications)
(4) Products such as underwear and socks that come into direct contact with the skin
(5) Products purchased at our physical store
(6) Products whose tags or accessories are missing (including those that are missing when returned)
2. Notwithstanding the provisions of the preceding two articles, we cannot accept returns, exchanges, or repairs at our physical store for products purchased from our online store. Please understand this in advance.
3. The address to which products are shipped when they are exchanged shall be the address registered when the product was purchased. Please understand this in advance.
Article 18 Refund Method
1. When a refund is requested in accordance with Article 15 or Article 16, the refund procedure shall be carried out in accordance with the methods specified in the following items.
(1) Credit card payment: After the returned product arrives, a refund will be processed through the credit card company.
(2) If you purchased through Amazon Pay: Amazon Pay will process a refund in the manner you specified.
(3) If you purchased through PayPal, Alipay, or WeChat Pay: A refund will be processed in the manner specified by PayPal, Alipay, or WeChat Pay.
2. Please note that no overdue interest, statutory interest, or other interest will be added to the refund in the preceding paragraph. In addition, if we are unable to contact the customer or provide the necessary information and are unable to obtain the customer’s cooperation, and if we are unable to refund after two years from the date we need a refund, please understand that we will not refund the money in the future.
Chapter 7 Information
Article 19 ID and Password Management
1. Customers must strictly manage and save the user ID and password set when registering as a member (including the changed password if you change it yourself).
2. Customers shall be solely responsible for any losses caused by improper management of their user ID or password and unauthorized use by a third party.
Article 20 Handling of Customer Personal Information
We will handle customer personal information obtained through this service in accordance with the “Privacy Policy” and “BVARIO LTD. Official App Privacy Policy” separately established by our company.
Article 21 Intellectual Property
1. Copyrights, trademarks, patents, design rights and other intellectual property rights (including the right to obtain registration if registration is required, hereinafter collectively referred to as “Intellectual Property Rights”) related to images, videos, texts, designs, logos and programs and all other information provided through this service (hereinafter collectively referred to as “Content”) are owned by our company or our parent company.
2. Any content provided by our company in this service does not include an implied license for customers to use the content other than this website.
Chapter 8 Prohibited Behavior
Article 22 Prohibited Matters
When using this service, customers shall not engage in any behavior that falls under or is deemed by our company to fall under the following items. Please note that if a customer is found to have engaged in any of the above behavior, the customer may be suspended from using this service or have their membership registration cancelled in accordance with the provisions of Article 6.
(1) Acts that violate laws or are related to criminal acts, or acts that may be committed
(2) Fraudulent or threatening acts against the Company or other users of the Service
(3) Use of the Service for commercial purposes (including bulk ordering and reselling of products)
(4) Acts that violate or may be against public order or morality
(5) Registering information containing false or misleading content
(6) Unauthorized reproduction of content obtained through the Service for purposes other than private use, or other acts that infringe the intellectual property rights of the Company or its parent company (including violations of the Anti-Unfair Competition Law) or acts that may be committed
(7) Unauthorized access to the Site
(8) Use of computer programs for automatic purchases (so-called automatic purchase tools or automatic purchase robots) to determine that an order is placed
(9) Multiple registrations by the same customer (including multiple registrations via any device such as computers, mobile phones, smartphones, etc.)
(10) Impersonation of a third party (including but not limited to registering as a member of the Site or placing an order using the name, user ID, email address, or credit card information of another person) is not a problem. ）
(11) Acts of cancelling or returning goods in large quantities or repeatedly
(12) Acts of refusing to accept goods for a long time without justifiable reasons
(13) Operation of this service and other acts that hinder the company’s business activities or acts that may hinder them
(14) Acts that damage the company’s brand image or reputation or acts that may damage them
(15) Acts of purchasing goods in the company’s store for commercial purposes (including purchasing goods for the purpose of large-scale orders or resale, and purchasing goods in the company’s store after using this service for commercial purposes.)
(16) Other acts that the company reasonably determines to be inappropriate
Chapter 9 Warranty and Scope of Liability
Article 23 Scope of Warranty
Unless otherwise specified in this online mall, the company does not accept any defects (reliability, accuracy, completeness, effectiveness, specificity). We cannot guarantee that this website is free of defects, security, errors, defects, infringements of rights, etc., including but not limited to suitability for purpose, safety, etc. Please note.
Article 24 Stop or discontinue this service
1. The company may stop or suspend the provision of part or all of this service without prior notice to customers in any of the following circumstances.
(1) Emergency system inspection or maintenance tasks
(2) When the system is difficult to operate due to natural disasters or social unrest such as war, terrorist activities, riots, plague, etc.
(3) When the system is difficult to operate due to system failure, erroneous operation, excessive concentrated access, unauthorized third-party access, or computer virus infection.
(4) When the administrative agency or judicial agency makes a request based on legitimate reasons
(5) Other cases where the Company reasonably determines that it is necessary to stop or terminate the system
2. Including the above situation, the Company does not guarantee that this website will always be available.
Article 25 Scope of the Company’s liability for damages
1. The Company shall not be responsible for whether the application information received from the customer reaches the Company’s computer system, and whether the application information reaching the Company’s computer system is the same as the application information sent by the customer.
2. If the Company causes damage to the customer due to the Company’s intentional or gross negligence, the Company shall be liable in accordance with relevant laws and regulations.
3. If the Company causes any damage to the customer (except for intentional or gross negligence), the Company shall be liable only for the normal and direct damage actually caused by the customer (therefore, damage caused by special circumstances is not included).
Chapter 10 System Guide
1. Equipment, etc. required for using this website
The terminal equipment, communication equipment, software, and other equipment required for using this website are the responsibility of the user. When using this website, the following environment is recommended. Some parts of this website may not be available except in the recommended environment.
<PC>
Mac OS
Safari latest version
Firefox latest version
Chrome latest version
Windows
EDGE latest version
Firefox latest version
Chrome latest version
<Smartphone tablet>
iOS latest version
Android latest version
When using this website, please set your browser as follows. If you encounter any problems, please check the following settings of your browser.
Enable JavaScript
Enable Cookies
Enable Style Sheet
2. About setting JavaScript and Cookies
(1) This website uses JavaScript and Cookies.
(2) In order to enjoy shopping, it is necessary to enable (turn on) JavaScript and Cookies in the security settings of your browser.
(3) The setting method varies depending on the browser, so please check the “Help Menu” of your browser. Please note that if you do not make this setting, there may be problems with shopping on our online store.
3. About Login and Logout
Please log in to view your points history or purchase items on the online store. If multiple people use the same computer (workplace, Internet cafe, etc.), please be sure to log out before leaving this website.
4. About Security
This website uses a special encryption communication technology called SSL. The guest’s personal information such as name, address, phone number, etc. is encrypted and information is exchanged. Based on the current level of technology, this site will provide encryption services within a reasonable range. However, even if this processing is performed, security is not necessarily guaranteed.
Chapter 11 General Terms
Article 26 Contact or Notification
1. All contacts or notifications between customers and the Company related to this service shall be made by methods separately specified by the Company.
2. When the Company contacts or notifies the email address or other contact information included in the registered content, the customer shall be deemed to have received the contact or notification.
3. From the perspective of strengthening the prevention of improper use of credit cards, after ordering products, in addition to the email sent by the Company to confirm the order content, sometimes we will ask you to cooperate in answering questions by phone or email.
Article 27 Interpretation and Language
1. BVARIO LTD reserves the final right of interpretation of these rules.
2.The original version of these terms is the English version. If there is a language difference with the translated version in other languages, the English version shall prevail.